A man died after the Scottish Ambulance Service “lost sight” of him for an hour and did nothing to organise treatment after an initial call for help, an inquiry has found.

Emergency call handlers whose decisions can be the difference between life and death reveal what it is like to be the first port of call in a 999 control room. A concerned neighbour who can see ...

Mia Sutcliffe, 21, has worked as a 999 call handler with Humberside Fire ... it is like to be the first port of call in a 999 control room. A concerned neighbour who can see smoke coming through ...