EMS agencies face many complex challenges and are constantly under scrutiny for performance issues across all aspects of their service delivery, including response times, staffing shortages and care ...

FOCUS PDCA is a methodology for improving processes and solving problems. It allows users to maintain focus and cohesion throughout the entire methodology. It is a comprehensive approach ...

In this course, you will learn about how the Plan-Do-Check-Act method of problem solving, the A3 problem solving tool, and the root-cause analysis technique form a foundation for effective problem ...