According to DEC data, its dispatchers are answering 88% of 911 calls in 15 seconds or less, which does not meet NENA ...

Within the profession dispatchers can an Emergency Number Professional certification (ENP). The certification program is offered by the National Emergency Number Association (NENA) to recognize ...

Solis remains optimistic that continued system upgrades and fully staffing the center will help Atlanta meet the national standards set by the National Emergency Number Association (NENA).

AVOID CYBERSCAMS: STRENGTHEN YOUR SECURITY AND WHAT TO DO AS A CYBERCRIME VICTIM FOX Business spoke to the National Emergency Number Association (NENA) for an assessment on the state of emergency ...

A top emergency communications leader is speaking out after major issues with California’s new digital 911 system were ...

Denver is nearly doubling the 9-1-1 fee on phone bills to help keep up with call volumes since they have not met the standard ...

Make sure to talk to your kids about when it's necessary to call 911. Pretending to make a call is a great way to help kids ...

One of the biggest improvements is that a center could share its calls with another 911 call center when it’s overloaded, according to NENA. Technology must be implemented so the other center ...

Canada’s 911 system is preparing to upgrade to serve the wireless world we live in and Chatham-Kent’s Emergency Communication Centre is a leader in getting there. Next Generation 911 (NG9-1-1) was ...

The bill follows an AJC investigation that examined calls across metro Atlanta and found an alarmingly high number of callers were left waiting for a 911 operator to answer.

Canada’s 911 system is preparing to upgrade to serve the wireless world and Chatham-Kent’s Emergency Communication Centre is a leader in getting there. Next Generation 911 (NG911) was initially ...