OnRes Software, which provides hotel management resources, advises staff to stay calm when dealing with difficult customers. Its guide suggests that employees listen actively, avoid escalating ...

Hotel guests staying at the CasaSur Hotel in Buenos Aires, Argentina, have revealed what they witnessed in the hours before ...

Former workers at a four-star hotel which closed suddenly claim they are owed thousands of pounds in unpaid wages. Wroxall ...

Officials at the Department of Homeland Security failed to offer details on how the four employees had violated any policies.