Customer service plays a pivotal role in shaping a business's reputation and driving customer loyalty. While businesses often ...

As you hire more customer service agents, providing quality support across the entire team becomes a significant challenge. Without clear rules, agents may each handle critical tasks — like handling ...

Put your customer service policy in writing. These principles should come from you, but every employee should know what the rules are and be ready to live up to them. It doesn't have to be elaborate.

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...

Major coffee chain announces rule change to target annoying customer habit - The new rules reverse the policy put in place in ...