While many cloud call-center providers build customer relations ... The starter level is free to use for unlimited agents, with the only cost being call charges. There are paid versions available ...

A new study by CMP Research, a market intelligence firm for the customer management industry, suggests many call center workers are at the end of their rope. It says reducing agent burnout is one ...

It’s hard to know if AI will significantly displace call center agents, as many experts already predict. But the future could be one where AI-powered agents and human call center agents ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.