Three years ago, he branded a customer a 'wet wipe' for criticising the cost of a cup of tea at the cafe.

She understands the nuances of business and how to be an effective leader, the necessity for quality food and customer service. The results speak for itself. I had my first Café Arthur’s ...

The Hard Rock Café is using a new mobile tool to improve its customer service and increase customer loyalty. For the SMS initiative, the Hard Rock Café tapped the new Web-based software from ...