This is a good phone. I would not take the opinion of someone who works at a call center and probably not for AT&T directly. I OWN the phone. It's battery life leave something to be desired. For ...

I bought a Motorola V9 and the battery was awful so I returned it and got the VU. I love the battery life and what it does for $15 a month internet charge from ATT. I have not dropped a call yet ...