Erin Siniff has experienced firsthand the change in customer service over the telephone ... She received a callback after 90 minutes and secured a phone appointment for him to file for his ...

Erin Siniff has experienced firsthand the change in customer service over the telephone ... She received a callback after 90 minutes and secured a phone appointment for him to file for his ...

The hot new status symbol in customer service: a phone call with an actual human. There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying.

With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain ...