Karaszewski echoed sentiments expressed by Frost to city lawmakers last week, staffing has the biggest impact on response times. He says AMR is not immune to industry-wide staffing constraints.

American Medical Response (AMR) is looking to increase staffing and improve emergency services. One of those efforts, the “Earn While You Learn” program, a pay-to-learn program that's been ...

But Jerry Harnish, AMR's operations director, said things are improving. "It's been a series of wins. The increase in staffing means more ambulances on the road and that reduces the amount of time ...