There’s a cute story of the worker returning to his desk, trembling, after his annual review with his boss. “What’s wrong?” asked his co-worker. “Boss said I have two problems, and I need to work on ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

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Raise your hand if you’ve ever zoned out as your friend gave you the play-by-play of their latest dating endeavor, or while your partner told you about their day. It’s awkward, but understandable.

What does active listening in relationships look like? As I sit in my office while the rain comes down, I contemplate the complexities of human nature and wonder about relationships. Why do some have ...

Years ago, as a young college student trying to learn the ropes and figure out my path in life, I found myself in the office of an older, very sage professor, seeking advice. I was contemplating ...

Opinions expressed by Entrepreneur contributors are their own. Despite what you might have heard in professional circles, money does not make the world go “round. What does make a difference, both in ...

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