Verint Acquires Qudini Appointment Scheduling Software
WEBJan 13, 2023 · In a briefing with Trudy Cannon, director of go-to-market strategy, and Celia Fleischaker, CMO, both of Verint, Cannon explained how Qudini’s software will help some existing Verint customers replace sometimes-disconnected workarounds with a seamless solution to be delivered completely by the Verint Customer Engagement Management …
The Death of POTS? Not Quite, Here's Why - No Jitter
WEBMany have interrupted this order to mean that plain-old-telephony-service (POTS) lines are going away in August 2022. However, this order is not a mandate, and it just allows carriers to no longer offer discounted rates to competitors for POTS line resale (and other copper services). Before this new order and according to the Telecommunications ...
The Decommissioning of Copper Gets Real - No Jitter
WEBWith currently 40 million plain old telephone services (POTS) lines in the U.S., this cash cow of the telecom industry has become much more expensive for carriers to maintain and support. Carriers have quietly tried to eliminate POTS lines, DSL, primary rate interfaces (PRIs), and private data services delivered over this old copper cable network.
Taming Teams: Making Good Calls - No Jitter
WEBTo access the Teams test call utility, enter “/testcall” in the search/command bar at the top of the desktop Teams client. This will initiate a call to the “Teams Echo” automated client. Once the call connects you will hear an automated greeting “To test your call quality, record a short message after the beep.
Addressing Employee Burnout, Retention With Workplace …
WEBLast year, former WorkSpace Connect editor Beth Schultz interviewed Cecile Moulard, co-founder and CEO of MixR, on the importance of providing employees with a space to share their passions (work-related or not). While workplace communities aren't anything new, MixR aims to " [create] a spontaneous, more human way of relating to each other that ...
Understanding Operator Connect for Microsoft Teams - No Jitter
WEBMay 27, 2021 · There are a number of reasons to select Operator Connect for voice calling in Teams. They are: Data security & call quality — Operator Connect works through trusted cross-connects, which are direct private links between the Microsoft and carrier networks. That means one fewer hop on a public network that your calls need to go through to ...
Multicloud Explained: Where the Real Power Lies | No Jitter
WEBSuch flexibility is all well and good, but for some, it doesn’t get to the real power of the cloud. A case in point is CCaaS provider Five9, as the company’s CTO, Jonathan Rosenberg, discussed in a recent No Jitter briefing. For Five9, multicloud means an architectural strategy that leverages the capabilities of multiple data centers ...
Avaya is Back - No Jitter
WEBAug 16, 2023 · The cost for access to Avaya’s Hybrid Cloud Services is $4,000 per month, which opens up over 50 APIs to customers. The $4k/month fee provides unlimited access to three APIs and gives customers up to four hours of Avaya consulting per month. After three APIs are used, additional APIs can be leveraged at $1K/API/month.
NICE Acquires Brand Embassy - No Jitter
WEBSheila McGee-Smith. May 16, 2019. NICE announced today that it has acquired Brand Embassy, a company based in Prague that’s the brainchild of two young Czech entrepreneurs who in 2011 identified a market opportunity in the disconnection between social media and customer service. Today, Brand Embassy’s 43 employees, including …
What is Microsoft 365 Copilot and How to Use It - No Jitter
WEBOn November 1, 2023, Microsoft 365 Copilot became generally available to enterprise customers. Copilot works within the Microsoft 365 apps and content in Microsoft Graph, such as emails, chats, and documents that users are permitted to access. It uses generative artificial intelligence (AI) and large language models (LLMs) to help users create ...
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